If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our customer service Department. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced at American Tech Depot's sole discretion, unless otherwise required by law.Please review the notes specific to your product: For items covered by this policy (those products for which American Tech Depot states “This item is covered by American Tech Depot's Standard Return Policy”), you must request a return within 30 days from the invoice date for this policy to apply. Request a return for replacement within: 30 days.Request a return for refund within: 30 days.Individual Return Policies Standard Return Policy In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Site, the product will either be returned to the customer or the return shipping cost initially covered by American Tech Depot will instead be deducted from the refund amount along with any necessary restocking fee that may apply. For returns of unopened items that are returned in the original condition as shipped within its return policy period, and in accordance with the Return Policy, American Tech Depot does NOT charge for restocking fees, but customers are responsible for any return shipping costs. Returns are subject to restocking fees of 15% – 20% of the purchase price and return shipping fees. American Tech Depot may assess the restocking fee against the customer’s account or deduct the fee from the refund amount on all returns, subject to the Return Policy and any product-specific policy. American Tech Depot reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.įor products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period. American Tech Depot does NOT charge for restocking fees or return shipping labels for returns of defective products, or if you received the wrong product, the product did not match what was shown on the Site, or we made some other shipping error, provided the item is returned within its return policy period, and in accordance with the Return Policy. Restocking Fees and Return Shipping Costs Any product that is returned with markings or writing made by the customer on the original box.Any product which appears tampered, customized or altered in any way.Any product for which you have submitted a mail-in rebate.Any product that exhibits physical damage.Any product from which the UPC code has been removed from its packaging.Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.Any product that does not exhibit the described reason for the return (i.e., a return initiated for a non functional product that powers on and works properly upon inspection).Any product not purchased from American Tech Depot.Products that are received by American Tech Depot in any of the following conditions are not eligible for return and may be rejected:.Most products that are new and unopened can be returned to American Tech Depot within 30 days.You may also visit the Contact Page and in the body of the message include the order number and product you'd like to return. You may request an RMA number by contacting your product specialist directly.All product returns require a Return Merchandise Authorization (RMA) number. All returns must meet the overall guidelines in order for the individual return policy to apply. These are American Tech Depot's Overall Return Guidelines. This Return Policy only applies to products that are listed on the website or American Tech Depot mobile application (collectively, referred to as the “Site”), as “Sold and Shipped by American Tech Depot”.
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